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| Company Name: |
General Dynamics IT |
| Location: |
Home Office, Hom |
| Position Type: |
Full Time |
| Post Date: |
05/29/2026 |
| Expire Date: |
06/28/2026 |
| Job Categories: |
Engineering, Information Technology |
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Triage Specialist
Triage Specialist Position Description:The Triage Specialist supportsa federal agencyby receiving, reviewing, anddirectingincident reports to theappropriate pointof contact. The Triage Specialistworks as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays. Position Duties:Monitor a sharedincident responseinboxin collaboration with other team membersto ensuretimelyresponse and incident elevation.Analyze each incoming incidentin accordance withfederal policiesto ensure incidents are documented correctly androutedto theappropriate pointof contact.Provide technicalassistancein situations where incident reportsneed to becorrected and/orresubmittedin accordance withpolicy.Create shift reports andcompleteother activities necessary to prepare team members to take over inbox coverage.Catalog and fileincidentsin keeping with policies and standard operating procedures.Maintain a tracking system for reported incidentsand perform quality assurance to ensure dataaccuracy.Perform data analysis toidentifytrendsin incident reporting.Provide reports on inbox activity on regular and as-neededbases.Other duties as assigned. Qualifications:BA/BS degree in a relevant fieldwith at least 4years of related experience.Experience in case management, child welfare, or socialworkrequired.Excellent organizational skills and attention to detail.Ability to workindependently and to collaborate with team members in a remote environment.ExperienceutilizingMicrosoft Excel and performing basic data analysis preferred.Additional Requirements:Must be able and willingto work some weekends and holidays.This position requires an existing Public Trust or the ability to obtain one.This position is 100% remote.GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore a career in program management at GDIT and youll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
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| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/5e6bcad1d/triage-specialist/?source=AutoAppend_HBCU |
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