Description

The Engineering Program Manager will work with cross-functional engineering and project teams to define and deliver solutions for caregivers to use, and support technology business transitions. Their responsibilities span the life of the IS solution/service and include collaborating with engineering, business and IS stakeholders, engaging with caregivers to understand needs, creating resources to facilitate knowledge transfer and ongoing support, implementing caregiver awareness campaigns, adapting to frequent technology updates, and end-to-end change management activities to support the transition of technology in our caregiver community. This role will work in a fast-paced environment with geographically dispersed teams and will require understanding of customer needs, analysis and design, end-to-end change management, problem solving, decision making, collaboration and communication.

Program Management Stakeholder Collaboration

• Manage small to medium-sized programs or contribute to large, complex programs, including problem solving, risk management, and business process documentation. Ability to articulate project and business value.



• Identifies unaddressed issues and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality. Uses the solution/service regularly to understand it thoroughly and discover ways to improve it.



• Collaborates closely with stakeholders during early planning phases to identify expected impacts and align communications and learning resources to affected groups.



• Demonstrated skill in organizing multiple projects, schedules, and competing priorities simultaneously while meeting shifting deadlines.

Communications and Change Management

• Experience creating and delivering communications and training materials for both technical support teams and end users to drive technology adoption.



• Experience building and maintaining business/partner relationships, with an understanding of organizational structure and processes. Understands importance of communication and trust.



• Recognizes the importance of business/partner relationships and begins effectively interacting with key contacts. Understands the business organization, structure and processes. Comfortable engaging directly with end-user communities and engineering teams.



• Influence and drive alignment between cross-functional teams while championing new concepts and ideas across the organization.



• Able to translate technical concepts into clear, businessrelevant outcomes.

Technology Expertise

• Strong familiarity with modern tools and technologies (such as Microsoft 365 suite), with the ability to evaluate, learn and implement new technologies that enhance digital content delivery.

This position works Hybrid and is open to candidates residing within 65 miles of:

• Renton, WA



• Portland, OR



• Irvine, CA

Providence caregivers are not simply valued theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.



• 1 year Related experience

Additional Required Qualifications:

• Proficiency with Microsoft 365 suite of applications.



• Strong communication & public speaking skills



• Understanding program and project management techniques including project analysis and design, planning, process flows, requirements gathering, user stories, communication structures, risk and issue management, status reporting and structured approaches to problem-solving.



• Experience contributing to strategic planning of adoption and awareness campaigns, including building communications plans and determining optimal delivery methods.

Preferred Qualifications:

• Experience in healthcare, clinical, or highly regulated environments.



• Experience leading or coordinating organizational change management and communications activities.



• Demonstrated success improving customer or caregiver satisfaction through technology.



• Experience working in a highly matrixed and geographically dispersed organization and teams.



• Familiarity with basic software development methodologies such as Agile, Scrum, or Kanban.



• Familiarity with development software such as Azure DevOps, Jira, etc.

Salary Range by Location:

California: All Southern California - Except Bakersfield: Min: $44.35, Max: $68.86

Oregon: Portland Service Area: Min: $42.55, Max: $66.06

Washington: Western - Except Tukwila: Min: $44.35, Max: $68.86

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 434111

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS ESI CONTRACTS

Address: WA Renton 1801 Lind Ave SW

Work Location: Providence Valley Office Park-Renton

Workplace Type: Hybrid

Pay Range: $See Posting - $See Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.