Field Service Specialist
<p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. </span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner.</span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Hours </strong></span></p><ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;"><strong>8:00 am – 5:00 pm On Site </strong></span></li></ul><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Compensation</strong></span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. <strong>The estimated annual base salary range for this position is $53,710 - $67,140.</strong> Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.</span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Join Our Team as a Field Service Specialist (Scheduler/Planner)!</strong></span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Are you passionate about<strong> Field Services? </strong>S&C Electric Company is seeking a dynamic individual to join our Field Services function. As a <strong>Field Service Specialist (Scheduler/Planner),</strong> you’ll be crucial in ensuring smooth operations and supporting our diverse team.</span></p><p style="line-height:normal;margin-bottom:0in;"><span style="color:#333333;font-family:"Times New Roman",serif;">Field Service </span><span style="font-family:"Times New Roman",serif;"><strong>(Scheduler/Planner) </strong></span><span style="color:#333333;font-family:"Times New Roman",serif;">opportunity available at the West Palm Beach, FL Service Center with S&C Electric Company. This position is for an individual with extensive experience scheduling S&C Field Service teams responsible for executing upgrades, checkouts, commissioning, troubleshooting, and repairs of S&C equipment that are installed in the field. This role will work closely with the sales, project management, parts, technical support, and other S&C offices/agencies to coordinate field services. Excellent analytical skills and a strong technical background are required. </span></p><p style="line-height:normal;margin-bottom:0in;"> </p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Key Responsibilities:</strong></span></p><ul style="list-style-type:disc;"><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Create, assign, and update SalesForce Cases & Work Orders </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Enter RMA’s and Sales Orders in Oracle. </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Coordinate several concurrent field service requests in a timely manner </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Communicate with Project Managers to define job needs and identify requirements/responsibilities </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Manage customer specific operating requirements to ensure our work plan covers all Field Service & S&C needs while meeting customer expectations (paper trail, certifications, timing etc.) </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Available for after-hour and weekend emergency phone support, typically on a rotational basis </span></p></li><li><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Work closely with the Global Support Monitoring Center (GSMC) to support customers’ needs </span></p></li></ul><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Addition Functions:</strong></span></p><ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Maintain regular and punctual attendance </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Attend in-person or virtual meetings as requested or required. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Communicate effectively and respectfully with others. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Other responsibilities as assigned. </span></li></ul><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>What you’ll Need to Succeed:</strong></span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">Job Requirements (To select this job at a minimum you must have the following):</span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Required:</strong></span></p><ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">1+ years of experience in an office or dispatcher setting related to customer service. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;"> Strong customer communication skills, both oral and written </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Knowledge of and experience with Oracle preferred </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Basic Microsoft Word, Excel with ability to run reports and extract data, and strong knowledge/experience Outlook. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Solid writing skills including the ability to take drafts prepared by others to a final format. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Ability to work as part of a team in a detailed, fast paced, and customer-oriented environment. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Understanding of Salesforce, or similar customer relationship management systems. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Experience in a customer service or field service-oriented role preferred </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Excellent organizational and time management skills. </span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Excellent problem-solving, interpersonal, Detailed Oriented, and multitasking skills </span></li></ul><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"><strong>Major Physical Demands:</strong></span></p><ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Standing: Some tasks are performed in a standing position. Must be able to perform work from a ladder.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Lifting: Lifting of items up to 50 pounds.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Walking: Walking of moderate distances (1 mile).</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Carrying: Carrying of luggage, test equipment, tools, etc. to customer locations.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Pushing: Use of hand tools that require pushing forces.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Pulling: Use of hand tools that require pulling forces.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Bending: Bending or crouching to perform work.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Reaching: Continuous full range of motion to perform work.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Handling: Frequent handling of parts, tools, test equipment, etc.</span></li><li style="line-height:normal;tab-stops:list .5in;"><span style="font-family:"Times New Roman",serif;">Environment: Frequent work performed outdoors.</span></li></ul><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at </span><a href="mailto:TAsupport@sandc.com" target="_blank"><span style="font-family:"Times New Roman",serif;">TAsupport@sandc.com</span></a><span style="font-family:"Times New Roman",serif;">. </span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;"> <strong>No fixed deadline</strong> </span></p><p style="line-height:normal;"><span style="font-family:"Times New Roman",serif;">#LI-KD1</span></p>
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